Frequently Asked Questions
How long will my order take?
At Paper House the picking takes 1–2 business days and carriage another 3–7, which is 4–9 business days door to door for most of the country.
How much is shipping?
Free US shipping starts at $49.00 at Paper House; anything smaller carries a flat $7.99.
Do you ship outside the United States?
US addresses only for now; Paper House does not ship internationally.
Can I collect my order from the shop?
Collection is not offered on Paper House web orders, so buying in person means visiting 73 W 74th St, Apt 1A, New York, NY 10023, United States during Mon–Sat: 09:30–18:30 | Sunday: 09:30–17:00.
What can I pay with?
Cards work at the Paper House checkout, and so do Afterpay, Klarna and WeChat Pay; card numbers are processed by the provider and never stored here.
Can I return something?
Paper House accepts returns for 30 days after delivery on unused stock in the original pack, and pays the postage when the fault is at this end. Paper House publishes the exact conditions on the Refund and Returns Policy page.
How fast are refunds?
Expect 5-7 business days from the moment Paper House checks the return in, plus whatever the card issuer takes to display it.
Can I cancel an order?
Until the order is picked, Paper House can cancel it; after dispatch the only route is a return.
Is my payment secure?
Payment details bypass Paper House entirely and are processed on the provider’s systems.
How do I reach a person?
The fastest route into Paper House is [email protected], answered within 1 business day, with (212) 724-8085 during opening hours.
Still stuck?
Paper House
73 W 74th St, Apt 1A, New York, NY 10023, United States
Phone: (212) 724-8085
Email: [email protected]
Hours: Mon–Sat: 09:30–18:30 | Sunday: 09:30–17:00